Helan Household Help app

To do this, activate notifications. Then you get notifications when your schedule changes. For example, if your household helper is absent, or has a new, open time slot.

1. Tap ‘Settings’.
2. Select ‘Push notifications’.
3. Select the type of notifications you want to receive.

Is your regular household helper going on holiday and would you like a replacement for a scheduled cleaning appointment? 

1. You will receive a message through the app.
2. Click on 'Scheduling'.
3. Click 'Replacement'.
4. Your consultant will receive your request and process it as soon as possible.

Has your household helper damaged an item in your home? Would you like to report the damage? 

1. Click on 'Contact'.
2. Complete the 'Feedback' field.
3. Send along a photo of the claim, if necessary. 
4. Your consultant will receive your claim and process it as soon as possible.

You can cancel your household helper up to four times a year at no cost. Please allow at least five working days' notice for a cancellation. In the event of a late cancellation, we must charge for the cleaning service.

Cancelling a cleaning can easily be done through the Household Help app:

1. Click on 'Scheduling'.
2. Select the cleaning appointment you wish to cancel.
3. Click on the bin.
4. Your consultant will receive your cancellation request and process it as soon as possible.

Have you moved house? Need to change your contact details, such as your phone number or email address? 

1. Click 'Settings'.
2. Select 'Contact details'.
3. Enter your new contact details. Please also indicate when the change will take effect.
4. Your consultant will receive your amendments and process them as soon as possible.

You can share your household helper's free time slots, or the name of a household helper who was replacing your regular helper, with your contacts. It's a win-win for everyone: you help your friends and family as well as our housecleaners.

1. Tap ‘Extra’.
2. Select ‘Open time slots’.
3. Select your housecleaner.
4. Select the open time slot that you want to share.
5. Tap ‘Share’.
6. Select your contact and channel and tap ‘Send’.

Your acquaintance will receive all the details and can now contact us without any obligation.

Please refer to the terms and conditions in the Household Help app.

1. Click ‘Settings’.
2. Select‘Contract’.
3. The terms and conditions will be displayed.
4. Tap the cross at the top right to close.

Ik krijg de melding: ‘Het rijksregisternummer dat je invulde is niet (correct) gekoppeld aan je klantendossier. Gelieve je gegevens door te geven aan jouw verantwoordelijke consulente.’

Je bent lid van Helan ziekenfonds en gebruikt de app van het ziekenfonds?
Dan log je in met dezelfde gebruikersnaam en wachtwoord voor de app van Helan Huishoudhulp. In de app kies je voor ‘Aanmelden’, in plaats van ‘Registreren’.