Your household helper visits for the first time
The household helper is available to work both indoors and outdoors. Together, we make sure everything runs smoothly and safely. On this page, you will find everything you need to know when you first start to have household help.
On this page
-
What equipment and products should I provide?
-
Do I have to be at home when the household helper visits?
-
How should I communicate with my household helper?
-
How do I ensure that the house is safe for household helpers?
-
What tasks are household helpers (not) permitted to do?
-
How do I pay with service vouchers?
What equipment and products should I provide?
Your household helper will work with the equipment and products you have in your home. Some equipment is mandatory for certain tasks so that your household helper can work safely. Together, go over the equipment and products you have and see whether it is necessary to purchase additional items. Click here to view a full list of safe equipment and products.
Maak van je huis een veilige werkplek
Iedereen wordt blij van een veilige werkplek. Jouw huis is de werkplaats van je huishoudhulp. Daarom is het belangrijk dat je even kijgt of jij een veilige werkplaats kunt garanderen. Zo gaat je huishoudhulp zorgeloos aan de slag.
Do I have to be at home when the household helper visits?
It is best to be present during your household helper's first visit. That way, you can go over all the tasks together and show where the equipment and products are located. Remember to explain where the first-aid kit is and where there are potentially dangerous places in your home. From the second visit onwards, you do not need to be present and can communicate with your household help through the Poetswijzer (cleaning guide).
Do I have to be at home when the household helper visits?
It is best to be present during your household helper's first visit. That way, you can go over all the tasks together and show where the equipment and products are located. Remember to explain where the first-aid kit is and where there are potentially dangerous places in your home. From the second visit onwards, you do not need to be present and can communicate with your household help through the Poetswijzer (cleaning guide).
How should I communicate with my household helper?
Constructive feedback only improves collaboration.
If you are at home when your household helper visits, then giving feedback in person is preferable, of course.
Tips for an easier conversation:
- Take the time to have your conversation. Calmly explain what you mean.
- Start with something positive, and then say what could be better.
- Give your household helper a chance to respond, and then find a solution together.
- Just keep to the facts, don't focus on the person.
- Be constructive. Give advice or suggestions on how things could be better.
- Be realistic. Keep in mind the allocated number of hours and resources that your household helper has.
- Satisfied? There is nothing wrong with telling them that, too. Don't hesitate to compliment.
Are you not going to be at home when your household helper visits? Then note your expectations and feedback in the Poetswijzer. The Poetswijzer is the communication notebook between you and your household helper. Download your Poetswijzer here or ask your consultant about it.
Tasks that your household helper may perform
Please note! Your household helper may only perform the following tasks in the personal areas of your home. This means, for example, not in a professional space such as a doctor's office.
Tasks your household helper may not perform
There are some tasks your household helper is not allowed to take on. This is because they are unsafe, can harm health or are prohibited by law. This avoids our household helpers developing physical complaints and means you will be able to rely on an extra pair hands all the time.The following tasks are not permitted:
Zo betaal je met dienstencheques
Je huishoudhulp betaal je met elektronische dienstencheques. Deze bestel en betaal je bij Pluxee (Sodexo). Schrijf je alvast in bij Pluxee voor je huishoudhulp aan de slag gaat.
Je betaalt de elektronische dienstencheques niet rechtstreeks aan jouw huishoudhulp. Enkele dagen na de prestatie krijg je een mail van Pluxee om de prestatie te bevestigen. Van zodra jij de prestatie bevestigd, betalen wij je huishoudhulp.
Betaal je met papieren dienstencheques? Die betaal je wel onmiddellijk na de prestatie aan je huishoudhulp. Je betaalt 1 dienstencheque per gepresteerd uur.
Do you have a question, comment or suggestion?
You'll find plenty of answers to practical questions on this page . Still have an unanswered question or suggestion? Contact us using the contact form. We will assist you as soon as possible.
Do you have a specific question about your household help? You can also request your consultant's contact details this way.
