How do I maintain a safe cleaning environment?

• Let your household helper know where the first-aid kit is.
• Warn your household helper of possible dangers: slippery floors, narrow stairs, etc.
• Always store products in their original packaging with a legible label. Replace any products containing ammonia or chlorine with safer products.
• Make sure cleaning equipment is in good condition. Also be considerate of your household helper's back by providing telescopic brush handles. A sturdy step ladder with a maximum of three non-slip steps with a handrail is a must.
• Check that all electrical appliances and sockets are safe.
• Always keep your pet in a separate area.

Tasks that your household helper may perform

Please note! Your household helper may only perform the following tasks in the personal areas of your home. This means, for example, not in a professional space such as a doctor's office. 

• Vacuuming, mopping, cooking, sewing, ironing, dusting and washing windows
• Preparing meals
• Washing windows and cleaning shutters
• Cleaning the patio
• Small errands, on foot or by bike, within a radius of maximum two kilometres from your home

Tasks your household helper may not perform

There are some tasks your household helper is not allowed to take on. This is because they are unsafe, can harm health or are prohibited by law. This avoids our household helpers developing physical complaints and means you will be able to rely on an extra pair hands all the time.The following tasks are not permitted:

• Working in common stairwells
• Cleaning professional spaces, such as a doctor's office or shop
• Babysitting and caring for children
• Grooming pets or cleaning a litter box or doghouse
• Repairs and garden maintenance
• Working on a high ladder, for example to wash windows. (However, work involving a stable step ladder is acceptable)
• Working with products containing ammonia and chlorine, such as bleach, Javel or Dettol
• Working outdoors in unsuitable weather conditions, such as extreme heat, cold, rain or snow
• Working in slippers or stocking feet is not permitted: this increases the risk of occupational work accidents due to slipping
• Moving heavy furniture, rubbish bags and carpets

How do I pay with service vouchers?

You can order and pay for your electronic service vouchers at Pluxee (Sodexo). You do not have to pay when your household helper comes. Several days later, you will receive an email from Pluxee to confirm the work that was done. Once this is confirmed, your household helper can be paid. Paper service vouchers are also available. In that case, you will pay your household helper immediately after the work is performed: one service voucher per hour of work performed. Read everything about requesting and paying with service vouchers here.