Your household helper visits for the first time

The household helper is available to work both indoors and outdoors. Together, we make sure everything runs smoothly and safely. On this page, you will find everything you need to know when you first start to have household help.

What equipment and products should I provide?

Your household helper will work with the equipment and products you have in your home. Some equipment is mandatory for certain tasks so that your household helper can work safely. Together, go over the equipment and products you have and see whether it is necessary to purchase additional items. Click here to view a full list of safe equipment and products.
 

Maak van je huis een veilige werkplek

Iedereen wordt blij van een veilige werkplek. Jouw huis is de werkplaats van je huishoudhulp. Daarom is het belangrijk dat je even kijgt of jij een veilige werkplaats kunt garanderen. Zo gaat je huishoudhulp zorgeloos aan de slag.

 

Download de checklist

Do I have to be at home when the household helper visits?

It is best to be present during your household helper's first visit. That way, you can go over all the tasks together and show where the equipment and products are located. Remember to explain where the first-aid kit is and where there are potentially dangerous places in your home. From the second visit onwards, you do not need to be present and can communicate with your household help through the Poetswijzer (cleaning guide)

Do I have to be at home when the household helper visits?

It is best to be present during your household helper's first visit. That way, you can go over all the tasks together and show where the equipment and products are located. Remember to explain where the first-aid kit is and where there are potentially dangerous places in your home. From the second visit onwards, you do not need to be present and can communicate with your household help through the Poetswijzer (cleaning guide)

How should I communicate with my household helper?

Constructive feedback only improves collaboration. 

If you are at home when your household helper visits, then giving feedback in person is preferable, of course.

Tips for an easier conversation:

  • Take the time to have your conversation. Calmly explain what you mean.
  • Start with something positive, and then say what could be better.
  • Give your household helper a chance to respond, and then find a solution together.
  • Just keep to the facts, don't focus on the person.
  • Be constructive. Give advice or suggestions on how things could be better.
  • Be realistic. Keep in mind the allocated number of hours and resources that your household helper has.
  • Satisfied? There is nothing wrong with telling them that, too. Don't hesitate to compliment.

Are you not going to be at home when your household helper visits? Then note your expectations and feedback in the Poetswijzer. The Poetswijzer is the communication notebook between you and your household helper. Download your Poetswijzer here or ask your consultant about it.

Download Poetswijzer

Tasks that your household helper may perform

Please note! Your household helper may only perform the following tasks in the personal areas of your home. This means, for example, not in a professional space such as a doctor's office. 

  • Vacuuming, mopping, cooking, sewing, ironing, dusting and washing windows
  • Preparing meals
  • Washing windows and cleaning shutters
  • Cleaning the patio
  • Small errands, on foot or by bike, within a radius of maximum two kilometres from your home

Tasks your household helper may not perform

There are some tasks your household helper is not allowed to take on. This is because they are unsafe, can harm health or are prohibited by law. This avoids our household helpers developing physical complaints and means you will be able to rely on an extra pair hands all the time.The following tasks are not permitted:

  • Working in common stairwells
  • Cleaning professional spaces, such as a doctor's office or shop
  • Babysitting and caring for children
  • Grooming pets or cleaning a litter box or doghouse
  • Repairs and garden maintenance
  • Working on a high ladder, for example to wash windows. (However, work involving a stable step ladder is acceptable)
  • Working with products containing ammonia and chlorine, such as bleach, Javel or Dettol
  • Working outdoors in unsuitable weather conditions, such as extreme heat, cold, rain or snow
  • Working in slippers or stocking feet is not permitted: this increases the risk of occupational work accidents due to slipping
  • Moving heavy furniture, rubbish bags and carpets

Zo betaal je met dienstencheques

Bestel je dienstencheques bij Pluxee (Sodexo)

Je huishoudhulp betaal je met elektronische dienstencheques. Deze bestel en betaal je bij Pluxee (Sodexo). Schrijf je alvast in bij Pluxee voor je huishoudhulp aan de slag gaat. 

Betaal je huishoudhulp met dienstencheques

Je betaalt de elektronische dienstencheques niet rechtstreeks aan jouw huishoudhulp. Enkele dagen na de prestatie krijg je een mail van Pluxee om de prestatie te bevestigen. Van zodra jij de prestatie bevestigd, betalen wij je huishoudhulp.

Betaal je met papieren dienstencheques? Die betaal je wel onmiddellijk na de prestatie aan je huishoudhulp. Je betaalt 1 dienstencheque per gepresteerd uur. 

Meer over betalen met dienstencheques

Have your schedule at your fingertips at all times

Communicate with your consultant, make a change to your schedule or give notice of holidays. It can all be done in the blink of an eye, with the Household Help app, no matter where you are. Download it here.

Contact

Do you have a question, comment or suggestion?

You'll find plenty of answers to practical questions on this page . Still have an unanswered question or suggestion? Contact us using the contact form. We will assist you as soon as possible.

Do you have a specific question about your household help? You can also request your consultant's contact details this way.

Contact us

Helan Onafhankelijk ziekenfonds

Verwacht jij meer van een ziekenfonds? Dat hebben wij helemaal begrepen. Naast snelle en transparante terugbetalingen voor je medische kosten, heb je aan ons ook een partner. Voor je gezondheid, voor je welzijn, voor je comfort.

Kinderopvang

Onze onthaalouders en kinderdagverblijven ontvangen je kindje met open armen. We verzorgen en koesteren je kindje en helpen het spelend leren.

Zorg en ondersteuning

Kraamzorg, thuiszorg, thuisverpleging, zorgmateriaal, financiƫle steun of persoonlijk advies. Reken op het zorgaanbod van Helan en vind de ondersteuning die je zoekt.

Kraamzorg

Nood aan helpende handen? Wij bieden ondersteuning voor jonge ouders. Vertrouw op ons voor verzorging, opvolging en advies.

A broad view of your wellbeing