Why use a passkey?
If you use the same password everywhere, you run the risk of all your accounts being hacked at the same time. That's why the system of a “passkey” exists. That's a digital key that your device creates to log in faster and more securely.
When you log in for the first time, you are given the choice to set up a passkey. If you accept this, then next time you will be able to activate the passkey with:
- biometric data (such as facial recognition or your fingerprint)
- a pincode
Please note: depending on your device, browser or language, synonyms may be used for the term passkey such as: access key, password key, toegangssleutel or clé d'accès.
How do I set up a passkey for My Helan?
First things first: you don't want a passkey? Log in with itsme or choose the option 'directly to My Helan'. You will then be redirected to My Helan automatically and we will not ask you to set up a passkey on this device.
To set up your passkey for the first time, follow the steps below.
1.
Enter your username and password and choose the option 'Set up passkey'.
2.
Follow the instructions on your device.
3.
Select 'create a passkey' and confirm with facial recognition, your fingerprint or pincode.
How do I log in with a passkey?
Logging in on a device where you've already set up a passkey
Log in easily by following these steps:
1.
Confirm your username
2.
Choose 'use passkey' on your device.
3.
Confirm with facial recognition, your fingerprint or pincode.
Logging in with a passkey on another device
If you've already set up a passkey on your smartphone or tablet, you can scan a QR code with that device in order to easily log into My Helan on your computer:
1. Enter your username en choose 'log in with a passkey'.
2. Choose ‘use phone or tablet' and scan the QR-code with your smartphone or tablet.
How do you keep your account safe?
How do you keep your account secure? Are you using a device that does not belong to you to sign in? If so, for safety, do not activate fingerprint, facial recognition or pincode to log in with a passkey. See more tips for safe surfing on Safeonweb.
Frequently asked questions
View instructions to set up a passkey specific to your device.
Mobile:
Computer:
Note: It is possible that your device does not support passkeys. No worries, you can still just sign in with your password or CSAM (eID, itsme,...).
Yes you can. Just click on 'Go directly to My Helan'. We will no longer ask you to log in with a passkey on this device. You can then log in with a password or CSAM (eID, itsme,...).
To sign in with a passkey, Helan does not need access to your biometric data. The verification is done on your device itself.
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