Transport from and to the hospital
Are you less mobile and do you need transport to the hospital? Or were you picked up by ambulance and urgently taken to the hospital? Helan helps you arrange medical transport and any possible reimbursement afterwards. We distinguish between urgent medical transport, non-urgent medical transport, and exceptional medical transport.
Non-urgent medical transport
Non-urgent medical transport is transport related to a hospital admission or discharge, consultation, chemotherapy, radiotherapy, radium therapy, or kidney dialysis. It also includes transport to a rehabilitation centre after your hospital admission. For this type of transport, there is no intervention from emergency services such as 112, the MUG, or a helicopter.
Helan provides medical transport in collaboration with i-mens. Request non-urgent medical transport by phone via T. 02 218 22 22. Do this at least 2 days in advance for smooth arrangements.
- Select option '2' first and then '3' in the phone menu.
- If you call before or after opening hours, choose option '4'. This will connect you directly to the appropriate department.
Depending on your medical condition, we arrange:
- seated transport
- adapted (wheelchair) transport
- or stretcher transport
- Are you being transported for kidney dialysis, chemotherapy or radiotherapy? Or are you transporting your child for a cancer treatment as a parent? In that case, you can count on a statutory reimbursement of €0.32 per km. Consult the conditions and application procedure here.
- In addition, you can receive up to a maximum of €1,400 per person per calendar year in reimbursement for non-urgent medical transport on top of the statutory reimbursement. This applies to transport by ambulance, taxi, or private vehicle. Check the detailed conditions on this page.
Urgent medical transport
- Ambulance
Urgent medical transport is carried out by the ambulance service following a call to the emergency number 100/112. You always pay a fixed cost of €70.92 for this. The health insurance fund does not intervene further.
If you have hospitalisation insurance with Helan, you can still submit the invoice for reimbursement if you were admitted to the hospital after the emergency call. Our hospitalisation insurance reimburses up to €500 per calendar year.
- MUG
After a call to the emergency number 100/112, a Mobile Emergency Group (MUG) may be dispatched to send an emergency physician on site. Costs incurred in the context of a MUG intervention are fully reimbursed by the health insurance fund.
Helicopter or exceptional medical transport
Exceptional medical transport refers to urgent transport by helicopter (as defined by the law of 8 July 1964 on emergency medical assistance). Both departure and arrival must take place in Belgium. Helan Health Insurance Fund reimburses 50% of the invoice, with a maximum of €1,250.
If you have hospitalisation insurance with Helan, you can still submit the invoice for reimbursement if you were admitted to the hospital after the emergency call. Our hospitalisation insurance reimburses up to €500 per calendar year.
Transport between hospitals
Sometimes you are transferred to a different hospital or another campus. Find out here who covers the costs of this transport.
Are you transferred to another hospital or department and admitted again there? Then you must pay the transport costs yourself. From 1 January 2024 onwards, this rule no longer applies and you will no longer receive an invoice for this.
If you are transferred to another hospital and are not admitted, or if you are transferred to a different campus of the same hospital, the hospital itself will cover the transport costs.
If you are unexpectedly or urgently transferred to another hospital, emergency medical transport will be used (ambulance, MUG, or helicopter). In this case, the costs for urgent or exceptional medical transport apply.
