Reimbursement of a Helan benefit
Would you like to request a reimbursement of a Helan benefit? Make sure to check the reimbursement conditions in advance.
The exact supporting documents you need to include depend on the benefit you are applying for. Go to your benefit and check the reimbursement conditions there. You will also find the necessary reimbursement forms there.
How do you arrange the reimbursement?
Download the correct application form on My Helan.
Have it completed by the healthcare provider and add the necessary supporting documents.
Attach a white adhesive stamp to documents that you do not submit digitally so we can identify them immediately.
- Submit your documents digitally via the My Helan App or via My Helan Web.
- Or drop them in a Helan mailbox in your area.
- Or send them by post to Helan Onafhankelijk ziekenfonds, Boomsesteenweg 5 in 2610 Wilrijk.
Please note: submit your reimbursement request within 2 years of the date of service. After that, the request expires and the benefit can no longer be reimbursed.
On My Helan, you will find a convenient overview of all your reimbursements. You can also request a PDF with a reimbursement overview for yourself and for your dependents.
Are you waiting for a reimbursement?
Subscribe to payment notifications in My Helan. You will immediately receive a notification via SMS or email as soon as a reimbursement has been paid out.
Practical questions and answers
Have you recently requested a reimbursement for a Helan benefit and are you still waiting for the payment? Or did you receive a letter from us stating that the reimbursement is (temporarily) not possible? Then you probably want to know what is going on.
If you are not receiving a reimbursement, there can be several reasons. Below we have listed the most common ones.
Have you recently requested a reimbursement and haven’t received anything yet? You can track the status of your reimbursements at any time via the My Helan app (mobile) or via My Helan (desktop). You will also receive a notification via SMS or email through My Helan once a reimbursement has been processed. You can activate this notification yourself on My Helan.
How quickly we can process your reimbursement request depends on the type of reimbursement and the workload of our services. Have you submitted multiple reimbursement requests at once? Please note that processing may not happen simultaneously.
Have you recently submitted a reimbursement request and have not received anything yet? You can track the status of your reimbursements at any time via My Helan. You will also receive a notification in My Helan once a reimbursement has been processed. Activate SMS or email notifications in My Helan.
How quickly we can process your reimbursement request depends on the type of reimbursement and the workload of our services. If you have submitted several reimbursement requests at the same time, please note that they may not be processed simultaneously.
If we are unable to reimburse a benefit, it is often because one of the following documents is missing:
- BVAC certificate: this is the delivery certificate from the pharmacy.
If you no longer have it, request it again from your pharmacist. - Invoice or proof of payment
Request it again from the healthcare provider or organisation. - Medical certificate or prescription
Request it from your healthcare provider. - Reimbursement application form for a Helan benefit
Download this form via My Helan.
Send us the missing document
Scan the document or take a clear photo and upload it via the My Helan app (mobile) or via My Helan (desktop). No adhesive label is needed; we identify your document via your login. This is the fastest way for us to review your request.
If digital submission is not possible, send it by post to Helan Onafhankelijk ziekenfonds, Boomsesteenweg 5, 2610 Wilrijk. Or drop it in a Helan mailbox near you. Please attach a white adhesive stamp so we can quickly retrieve your file.
If information is missing from your reimbursement request, your health insurance fund is not allowed to process the reimbursement. This may include, for example:
- the payment date
- the stamp or signature of the organisation or healthcare provider
- medical information
Please ask the organisation or healthcare provider to complete the missing information.
Send us the missing document
Scan the document or take a clear photo and upload it via the My Helan app (mobile) or via My Helan (desktop). No adhesive label is needed; we identify your document through your login. This is the fastest way for us to review your request.
If digital submission is not possible, send it by post to Helan Onafhankelijk ziekenfonds, Boomsesteenweg 5, 2610 Wilrijk. Or drop it in a Helan mailbox near you. Please attach a white adhesive stamp so we can quickly retrieve your file.
If your health insurance contribution has not been paid, you cannot temporarily receive reimbursement for a Helan benefit. First pay your health insurance contribution and resubmit your reimbursement request.
Tip
- In the My Health Insurance section in My Helan, you can check whether your contributions are up to date. Click on “payment info”.
- Pay via direct debit, so you always stay up to date.
For certain Helan benefits, reimbursement is limited to a maximum number of sessions per year. You can no longer receive reimbursement if you have reached the maximum number of reimbursements for this year.
For other benefits, a renewal period applies. In that case, you can only request reimbursement again once the period has expired.
Check the reimbursement conditions of the Helan benefits.
For certain benefits, an annual maximum amount applies. You can no longer receive reimbursement if the maximum amount has already been paid out during this year. Check the reimbursement conditions of the Helan benefits.
A reimbursement request for a Helan benefit remains valid for 2 years. You must therefore submit it within two years from the date of service (this is the date on which the care was provided). After that, the request expires and the benefit can no longer be reimbursed.
So make sure to submit all reimbursement requests on time.
