Reimbursement for hospital admission

If you have not yet received the hospital invoice, you can already request the statutory reimbursement of your doctor’s certificates from your health insurance fund. Send the original doctor’s certificate by post (not digitally!) to Helan Onafhankelijk ziekenfonds, Boomsesteenweg 5, 2610 Wilrijk.

You must wait to request the additional reimbursement of your doctor’s certificates through your hospitalisation insurance until you have received the hospital invoice.

Here’s how to proceed:

1. Download the Hospitalia reimbursement form.
2. Write the date of each doctor’s certificate on the back of the Hospitalia reimbursement form.
3. Once you have received the hospital invoice, complete and sign the Hospitalia reimbursement form.
4. Send us the hospital invoice and your completed reimbursement form:
   • Digitally via the My Helan app (mobile) or via My Helan (desktop).
   • By post to Helan Onafhankelijk ziekenfonds, Boomsesteenweg 5, 2610 Wilrijk, or drop your documents in a Helan mailbox in your neighbourhood.

As soon as you receive the hospital’s advance invoice, you can request reimbursement from your hospitalisation insurance. Wait to submit reimbursement requests for other medical expenses.

Here’s how to request reimbursement for your advance invoice:

1. Download the Hospitalia reimbursement form. Complete it and sign it.
2. Send us the hospital’s advance invoice together with the reimbursement form via the My Helan app (mobile) or via My Helan (desktop).

You can only submit reimbursement for other medical treatments once you have received the final hospital invoice. At that time, complete a new Hospitalia reimbursement form.

Important!
Are you enrolled in your hospitalisation insurance with a pre‑existing condition? Then the advance invoice can only be reimbursed if your hospital stay is unrelated to that condition. In this case, please also provide us with the hospital admission report.

If you have not yet received the hospital invoice, you can already request the statutory reimbursement of your invoices from your health insurance fund. Send the original invoice by post (not digitally!) to Helan Onafhankelijk ziekenfonds, Boomsesteenweg 5, 2610 Wilrijk.

You must wait to request the additional reimbursement of your invoices through your hospitalisation insurance until you have received the hospital invoice from the hospital.

Here’s how to proceed:

1. Download a Hospitalia reimbursement form. Fill it in and already note the dates and names of the care providers on the back of the form.
2. Once you have received the hospital invoice, complete the Hospitalia reimbursement form and sign it.
3. Send us the hospital invoice, your completed reimbursement form, and any other proof of payment:
   • Digitally via the My Helan app (mobile) or via My Helan (desktop).
   • By post to Helan Onafhankelijk ziekenfonds, Boomsesteenweg 5, 2610 Wilrijk, or drop your documents in a Helan mailbox in your neighbourhood.

Once you have received the hospital invoice, you can request reimbursement for your hospital stay and other medical costs.

Here’s how to request your reimbursement:

1. Download the Hospitalia reimbursement form. Complete it and sign it.
2. Send us the hospital invoice and any other proof of payment for pre‑ and aftercare, such as an e‑certificate from your doctor, the pharmacist’s BVAC certificate for medication purchases, a laboratory invoice, or medical transport via the My Helan app (mobile) or via My Helan (desktop).