Hospital invoice

You will receive the hospital invoice no earlier than 8 weeks after your admission.

Please note!
Only submit your reimbursement request for hospital costs once you have received the hospital invoice. Without the hospital invoice, your hospitalisation insurance cannot process any reimbursement, including copayments and supplements for pre- and post-hospitalisation care.

A hospital invoice shows all your costs in detail, divided into a maximum of 8 categories. You will always find the amount you need to pay yourself, as well as the amount covered by your health insurance fund or reimbursed through your hospitalisation insurance.

• Accommodation costs

If you are admitted to a hospital, you pay for the use of the room, meals, and nursing care. Did you choose a private room? Then you will see a supplement on your hospital invoice.

• Fixed charges

For each hospital stay, the hospital may charge four fixed costs, even if you did not use the services. These include fixed charges for clinical biology, medical imaging, and medication.

• Pharmacy

These are costs for medicines and medical devices you used. Implants for cosmetic procedures are also listed here on your invoice.

• Medical costs

These are the costs for services provided by doctors and healthcare professionals. If you choose a private room, doctors and caregivers may charge a supplement determined by the hospital.

• Other supplies

This may include blood, breast milk, disinfectant baths, etc.

• Patient transport

This refers to transport provided by the hospital, whether urgent or non-urgent, and only transport arranged by the hospital. Costs from services such as the fire department are not included.

• Miscellaneous costs

These costs are not related to the medical care you received. They include the use of items such as the telephone, television, or refrigerator. Hospitals must communicate these rates through a price list.

• VAT on cosmetic procedures

You must pay 21% VAT on cosmetic procedures such as breast augmentation or a facelift.

Yes, you pay the hospital invoice yourself. Use the hospital’s payment slip for this purpose.

Make sure you pay the hospital invoice within the specified deadline to avoid late payment interest. If you are unable to meet the deadline, contact the hospital’s accounting department.

We process the reimbursement of your hospitalisation costs within 16 working days. To do so, please send us the hospital invoice as soon as possible, together with the completed Hospitalia reimbursement form and any other proof of payment.

• Digitally via the My Helan app (mobile) or via My Helan (desktop).
• By post to Helan Onafhankelijk ziekenfonds, Boomsesteenweg 5, 2610 Wilrijk. Or deposit it in a Helan mailbox near you.