Skip to main content

Medical approval for planned medical care abroad

Are you going abroad for a specific treatment or procedure? For planned hospital stays of at least one night, you always need medical approval, as well as for certain outpatient treatments (e.g., an MRI). Inform your health insurance fund before you leave. This way, you know whether you are entitled to reimbursements and what kind of support you can expect.

Apply for approval in good time

Send a registered letter.

Well before your departure, send us a registered letter with information about your planned medical care abroad. This letter must include:

  • the type of medical treatment or consultation.
  • a detailed medical report from your specialist, including the date and location of the treatment or consultation, and the reason why the medical care will take place abroad.

When assessing your request, the advising doctor follows several fixed rules. Your request will be approved if:

  • your medical care abroad is included in the Belgian nomenclature.
    AND
  • your health condition and the expected evolution of your illness do not allow the treatment to be postponed, and the appropriate care cannot be provided within a reasonable time in Belgium.
    OR
  • the treatment abroad can be provided under more favourable medical conditions than in Belgium.

If the advising doctor gives medical approval, you will receive the S2 document. Submit this document to the foreign hospital so that all interventions from the compulsory health insurance can be handled through the third‑party payment system.

Are you additionally insured through a hospitalisation insurance? Be sure to check the reimbursement conditions for any costs that may remain after the intervention of the compulsory health insurance.

Good to know

If the planned treatment starts before you have received approval, you cannot receive any reimbursement. Submit your request well in advance: sometimes the advising doctor needs to request additional information, which may take some time.

The reimbursement

Depending on the type of treatment, the country, and any hospital stays, the reimbursement of approved medical care may differ.

There are 2 possible ways of reimbursement:

  • You do not have to pay anything extra, or you only need to pay part of the invoice on the spot.
  • You pay the costs yourself first and receive a partial reimbursement later.

Apply for a reimbursement

Benefits and reimbursements

If you want to stay healthy and feel your best, you deserve that little bit extra. That’s why we offer a wide range of additional benefits and reimbursements, just for you.

Request your household help

Busy home life? Helan’s well-trained household helpers are happy to take some tasks off your hands.

Care and Support

Maternity care, home care, home nursing, medical supplies, financial support, or personal advice. Count on the care services of Helan and find the support you need.

Holiday

Need some rest, adventure or relaxation? Helan helps you recharge your batteries. Give your child an unforgettable time at Heyo holiday camps, or enjoy a family break on the Belgian coast.